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Frequently Asked Questions
What are our incense and smudge sticks made of?
All our products are 100% natural. We use pure resins, fruit biomass, sacred woods like Palo Santo, and vegetable binders. Free of gunpowder, toxic coal and synthetic fragrances to guarantee clean smoke that purifies your space.
Do you ship nationwide?
Yes, we carry out safe and fast shipments throughout the national territory. We prepare each order with conscious packaging and recyclable materials so that it arrives in perfect condition.
What is the difference between commercial and botanical incense?
Commercial incense is usually dipped in petroleum derivatives and artificial perfumes that can cause headaches. Our 100% natural and artesanal incense is handmade with fruit biomass, herbs , and essential oils, offering a subtle and authentic aroma that elevates real well-being.
How can I track my order?
Once your order is dispatched, you will receive an email with your tracking number to follow it in real time.
Do you have a return policy?
Yes. We accept exchanges and returns within 30 calendar days from receipt, as long as the product is in its original packaging and has not been used.